Children's Consultation and Participation

As part of Tameside Council’s pledge to listen to what children and young people have to say and take their views seriously, the myView app has been developed.

The myView app enables young people:

To record what is going well and not so well, what they are worried about and what they want to happen next;

To get involved with their care planning and work together with their social worker to make decisions;

To ensure that their social worker and Independent Reviewing Officer understand what is important to them.

The information below summarises the policy and procedures for the use of Viewpoint myView mobile app and web browser app.

In addition, Practice Standards (Local Resources) have been developed which set out how ‘we do our business’ (expected practice) in Tameside. These Practice Standards have been developed collaboratively with staff and young people and demonstrate what outstanding practice in Tameside looks like and how it reflects Tameside’s core philosophy and principles. They are designed to guide and support work with families in order to develop a sound understanding of what to do and why you are doing it.

Young people want to be listened to and they want to be kept informed. The myView mobile app supports this. It provides young people with up-to-date information, allows young people to access ‘Your cared for Review’ and ‘Your Conference’ self-assessments and also send a message about a complaint or raise a concern.

Once the myView app is installed, if the device is password protected, a young person only needs to log in once to have access to the app. (The login is the young person’s Viewpoint login).
Social workers can install the myView app and login with the young person’s credentials to facilitate a young person completing a self-assessment, discussing their responses and, if appropriate, adding actions.

To download the myView app got to your app store and search for Viewpoint myView.

Click here for further guidance.

Participation of children and young people in decisions about their lives is an essential part of growing up and if done well it enhances children's safety and well-being and improves services designed to support and protect them. In the world of social care it is often happening in complex and emotionally charged situations. To be done well it requires a commitment at all levels of an organisation to reflect on and promote:

• Positive attitudes to children;
• Skills at communicating;
• Financial resources;
• Commitment to developing services which support children's participation, such as advocacy and participation services;
• Honest consideration of what expectations are of what can be achieved and what the level of willingness is to change existing services and decisions in response to children's views.

The Local Authority is actively seeking to ensure children and young people are consulted about decisions and processes that affect them. The Munro Review made clear that what is important to children and young people is 'reliability, honesty and continuity'. The Local Authority is committed to ensuring that children and young people are informed about what is happening to them and promotes opportunities to contribute to what is happening. The aim is to share and practise positive approaches to effective communication and learning through active listening. The Local Authority is committed to both speaking and listening clearly, purposefully and honestly with children and young people.

The Local Authority seeks to consider identity, diversity, culture, sexual orientation, language, disability, delayed speech, low confidence and trust in all its interactions with both children and adults.

The Local Authority seeks to ensure that children’s views are understood and taken into account as part of ensuring that their rights and entitlements are met.

Children, including those who communicate non-verbally, are supported to actively participate in decisions about their lives. They will be sensitively helped to understand when it may not be possible to act on their wishes and why other action is taken that is in their best interests. Children have access to, and are actively encouraged to involve, an independent advocate and, where appropriate, an independent visitor (see Advocacy and Independent Visitors Procedure).

Children can identify a trusted adult who they can talk to about any concerns, who will listen to them, take their concerns seriously and respond appropriately.

Every member of our staff is committed to seeking and recording the views of every child they work with. They will also record the decisions that are made and the influence that the views of the child/young person have had on those decisions. Where decisions are made that are different from or contrary to the views of the child or young person this will be clearly recorded with the reasons for the decision clearly explained.

In addition, the Local Authority will ensure that systems are in place to support formal consultation with young people's groups and will seek to aggregate individual issues and concerns so that managers may consider the impact that current services have on young people. This information may be used to inform future developments.

Much has been written on the benefits and barriers to participation in matters that affect them. In brief the benefits for children and young people are:

• Having a safe space to reflect on the events that have brought them into contact with Social Care;
• The opportunity to give their version of what has happened to them and to say what they would like to happen in the future;
• The sense of empowerment that comes from being listened to and seeing what one has said making a difference to what happens;
• The possibility of having their concerns and issues dealt with at an early stage, which could have an immediate impact for them in terms of how they identify their 'quality of life';
• The opportunity to have explained to them what is happening in the present moment and what is likely to happen in the future and what will be done to keep them (and their siblings) safe.

For parents/carers the benefits of children's participation can be:

• The opportunity (perhaps for the first time) to hear their children's views about what has happened and what they want to change;
• A model of communicating that may improve their relationship with their child(ren).

For professionals and organisations offering services to children and young people the benefits can be:

• Reinforcement of a focus on the child's safety and wellbeing;
• A self auditing tool;
• The greater likelihood of effective engagement with the Plan by the child / young person themselves;
• A focus for all professionals to work from.

There are a number of barriers to participation. Broadly speaking these are:

• Structural - complex procedures and lack of clarity about responsibilities; too many changes of personnel;
• A lack of clarity about what participation is or confusion over how it will be addressed and a lack of clarity about what it can and cannot change and what it should deliver for the child, the family and the organisation;
• Competence - staff lacking in experience or having an inability to effectively communicate with children, or children of a particular age or from a particular culture;
• Capacity - a lack of time (e.g. staff too overwhelmed by other pressures) or other resources required to enable participation, thus 'rushing' or making it a 'box ticking' exercise;
• Inadequate plans that fail to be clear about who will be responsible for ensuring participation;
• Children's behaviour - can be misinterpreted and sometimes causes a barrier for professionals and carers. Those seeking to engage often need a variety of tools / methods and patience/space to deal with this to promote engagement;
• Children themselves can become disinterested and disengaged because of delays;
• Children are far more spontaneous and their timescales are far shorter;
• Professionals need to ensure that children have a variety of times, people, places and approaches to participation available to them (i.e. seeing children on their own, allowing time after traumatic events).

The most important means of encouraging and enabling participation by looked after children and young people in decisions that affect them and their lives remains the relationship with their Social Worker and other significant professionals and adults in their lives.

Enabling children and young people who have not previously had opportunities to express their views is demanding and can be challenging work that requires creativity, empathy and resilience on the part of the worker. Consultations need to be planned for, reflected on and, if necessary, returned to in order that children and young people are given every opportunity to express their views.

In order for them to express views about matters that affect them it is also vital that children and young people are in possession of information and have experiences that enable them to make informed choices.

If participation is not possible or is restricted for whatever reason, steps should be taken to ensure those affected are informed of decisions as soon as practicable after they are made, and an explanation for the decision given, together with the opportunity to make a comment and express their views.

If it is then felt that a different decision may have been appropriate, steps should be taken to reconsider the decision.

If decisions are made against people's wishes, they should be informed of the decision and the reasons for the decision should be explained. In these circumstances, the person should be informed of any rights they have to formally challenge the decision, and of the availability of the Complaints or Grievance Procedure (see Complaints and Representations Procedure).

Sometimes children and young people express their preferences through their behaviour rather than through words i.e. by running away or by having tantrums. It is important to attempt to see beyond the behaviour and to try to see what the child or young person is trying to express. (Note: that where children have returned home from having run away, the 'return' interviews should be conducted by an independent person who has been trained to undertake this. See Greater Manchester Runaway and Missing from Home and Care Protocol (RMFHC).

Finally, children and young people should be made aware of the systems and processes available to them if they wish to raise concerns or complain and what, if any, other forms of redress may be available to them if things go wrong.

Managers must ensure that social workers and/or staff have the time and resources available to them to ensure the effective participation of children and young people.

Managers should:

• Use supervision to consider issues relating to the Voice of the Child in ongoing cases;
• Check that records show where and how the Voice of the Child has been sought, what was said and how the child's wishes have been responded to and, if not, why not;
• Review, on a regular basis, the various methodologies whereby children's views are sought;
• Review complaints or concerns raised by children and young people and what actions have been taken to address these;
• Review compliments to build on this;
• Consider how representative issues raised by children and young people are in relation to such issues as gender, culture, sexuality and disability;
• Ensure processes designed to aggregate issues raised by children and young people are in place and are routinely being used;
• Ensure processes are in place whereby it can be fed back to both individual children and the wider group what changes have been made as a result of issues raised.

1. Children and young people can be involved in the development of services through the Children in Care Council (CiCC); Children in Care Council (tameside.gov.uk). The Children in Care Council meets twice per month either online via zoom or at Copley Youth Base. They are run by a Tameside Participation Officer and give young people, aged 11-16 who are in care, a chance to talk about things that really matter to them.
   
   Through the CICC there are opportunities for young people in care to co-produce and help shape Tameside MBC’s support for cared for children. Some examples of how the CICC have been involved in shaping the offer for cared for young people are:
   
   
   • The Pledge – which was co-produced with the CICC;
   • Changing the terminology used by professionals so that the term “cared for children” is used instead of LAC to refer to children who are in care;
   • Co-lecturing to trainee social workers at MMU to give those new to the profession an insight into life for cared for children;
   • Involvement in the interview process for positions within Children’s Services.
2. Children and young people can also be involved in:
   1. Recruitment;
   2. Mentoring;
   3. Training.
      
      
3. Looked After Reviews and other Meetings (see Looked After Reviews Procedure).
   
   Every Review and/or meeting relating to a child's case is an opportunity for children and young people to participate in their Care Plan and arrangements;
   
   
4. Advocacy and Independent Visitors (see Advocacy and Independent Visitors Procedure).
   
   Advocates and Independent Visitors support and assist children and young people to participate in the services offered;
   
   
5. Support to children who have communication difficulties see also Children and Young People Aged 0-25 with Special Educational Needs and Disabilities Procedure.
   
   Support and specialist services to children who have communication difficulties will always be offered. For children for whom English is not their first language a translator should be considered to enable the child to contribute. For children with communication difficulties as a result of physical or learning disabilities people who can use whatever medium of communication is most helpful to the child will be used;
   
   
6. Social media.
   
   Increasingly children and young people are becoming confident users of social media such as Facebook, texting, X (formerly known as Twitter) and other apps. We see this as an opportunity for enabling children and young people to participate in decisions about their life whether by texting their IRO or by using social media applications.
   
   
7. Tameside Youth Council provides the opportunity for young people from across Tameside to influence local decision makers on the issues that they consider important.
   Youth Councillors from across the Borough act as the voices of local young people. Please click here for more information.

Legislation, Statutory Guidance and Government Non-Statutory Guidance

SEND complaints: Guide for Young People Aged 16 to 25 in Education - A guide for young people on how to resolve special education needs and disability (SEND) disagreements.

Useful Websites

IRISS: Frameworks for child participation in social care - An article which provides some interesting evidence based on research completed into children's participation.

Council for Disabled Children - Provides useful resources for disabled children and young people.

NDTi - Works with children/young people and communities to influence change in the community in terms of inclusion. Particularly relevant to transitions.